1. Platform Description

Roof Report Pro is a software platform that provides AI-assisted tools to help users organize, analyze, and format roofing inspection information. Roof Report Pro does not perform physical inspections, does not climb roofs, and does not provide roofing, engineering, insurance, or legal advice. All inspections are performed solely by the inspector using the platform.

2. AI-Generated Content

Reports generated by Roof Report Pro are created using artificial intelligence based only on the photos, data, and inputs provided by the inspector. Artificial intelligence is not perfect and may produce errors, omissions, or incorrect classifications. Roof Report Pro does not guarantee accuracy, completeness, or claim approval. Any accuracy percentages referenced are estimates only and not warranties. AI-generated content is provided as a starting point and draft only—it is not a final product until reviewed and approved by the inspector.

3. Review, Editing, and Approval Process

Roof Report Pro provides inspectors with a comprehensive workflow to review, edit, and approve all content before delivery:

Draft Generation: AI analyzes uploaded photos and generates draft report content including damage assessments, descriptions, and recommendations.
Full Editing Capability: Before approval, inspectors can review, modify, add to, or completely rewrite any AI-generated content. All text, damage classifications, photo captions, and recommendations are fully editable.
Preview Before Sending: Inspectors can preview the final report exactly as it will appear to recipients before approving or sending.
Explicit Approval Required:No report is sent to any third party without the inspector explicitly clicking "Approve" or "Send." This action constitutes the inspector's certification that they have reviewed the content and accept responsibility for its accuracy.

By approving or sending a report, the inspector acknowledges that they have had full opportunity to review and edit all content, and they accept complete responsibility for the report's contents, accuracy, and any consequences of its delivery.

4. Inspector Responsibility

The inspector is solely responsible for: (a) performing the physical inspection with due care and professional standards; (b) capturing accurate, complete, and representative images and data; (c) reviewing all AI-generated content before approval; (d) verifying findings against their professional judgment and on-site observations; (e) correcting any errors, omissions, or inaccuracies; (f) ensuring the report meets applicable professional and industry standards; and (g) determining whether a report is accurate and appropriate before sharing it with any homeowner, insurer, realtor, adjuster, or other third party. Once a report is approved and/or delivered, all responsibility and liability for its contents remain entirely with the inspector.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Roof Report Pro and its officers, directors, employees, agents, and affiliates shall not be liable for:

Denied, delayed, reduced, or disputed insurance claims
Financial losses, lost profits, or lost business opportunities
Decisions made by insurers, adjusters, or other third parties
Reliance on reports by homeowners, insurers, or any third party
Errors, omissions, or inaccuracies in AI-generated content
Any indirect, incidental, special, consequential, or punitive damages

Reports are provided for informational purposes only and are used at the inspector's own risk. In no event shall Roof Report Pro's total aggregate liability exceed the amount paid by the user to Roof Report Pro in the six (6) months preceding the claim.

6. Subscriptions, Billing, and Refunds

6.1 Subscription Plans

Roof Report Pro offers subscription-based access to the platform. Available plans include monthly and annual billing options, each providing a defined allocation of report credits per billing cycle. Plan details, pricing, and report allocations are displayed on the Roof Report Pro website and within the platform at the time of purchase. Roof Report Pro reserves the right to modify plan pricing and features with thirty (30) days' advance notice to existing subscribers.

6.2 Billing and Auto-Renewal

All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan selected). By subscribing, you authorize Roof Report Pro to charge the payment method on file at the beginning of each billing cycle. Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You are responsible for keeping your payment information current. If a payment fails, Roof Report Pro may suspend access to the platform until payment is received.

6.3 Free Trial

Roof Report Pro may offer free trial periods at its discretion. If a free trial is offered, you will not be charged until the trial period ends. If you do not cancel before the end of the trial period, your subscription will automatically convert to a paid plan and your payment method will be charged. Trial terms and duration will be communicated at the time of enrollment.

6.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@roofreportpro.ai. Cancellation takes effect at the end of the current billing period. Upon cancellation: (a) you will retain access to the platform and your remaining report credits through the end of the paid billing period; (b) no further charges will be made to your payment method; and (c) unused report credits do not carry over and will expire at the end of the billing period. Roof Report Pro does not provide pro-rated refunds for unused portions of a billing period after the cancellation effective date.

6.5 Refund Policy

7-Day Money-Back Guarantee for New Subscribers. If you are a new subscriber and are not satisfied with the platform, you may request a full refund within seven (7) calendar days of your initial subscription purchase. This guarantee applies only to first-time subscriptions and is limited to one refund per customer. Refund requests must be submitted by contacting support@roofreportpro.ai within the 7-day window. Refunds will be processed to the original payment method within five to ten (5–10) business days.

Monthly Subscriptions. After the 7-day money-back guarantee period, monthly subscriptions are non-refundable. You may cancel at any time, and your access will continue through the end of the current billing period.

Annual Subscriptions. After the 7-day money-back guarantee period, annual subscriptions are non-refundable. If you cancel an annual subscription, your access will continue through the remainder of the annual billing period. No partial or pro-rated refunds will be issued for the unused portion of an annual plan.

Exceptions. Roof Report Pro may, at its sole discretion, issue refunds or credits outside of the above policy in cases of documented platform errors, extended service outages, or other extraordinary circumstances. Such exceptions do not establish a precedent or ongoing obligation.

6.6 Chargebacks and Disputes

If you have a billing concern, please contact support@roofreportpro.ai before initiating a chargeback or payment dispute with your bank or credit card company. Filing a chargeback without first contacting Roof Report Pro may result in immediate suspension of your account. Roof Report Pro reserves the right to dispute any chargeback and to recover any costs associated with fraudulent or unwarranted chargebacks, including administrative fees.

6.7 Price Changes

Roof Report Pro reserves the right to change subscription pricing at any time. Existing subscribers will receive at least thirty (30) days' written notice (via email or in-app notification) before any price increase takes effect. If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect. Continued use of the platform after a price change constitutes acceptance of the new pricing.

7. Assumption of Risk

Use of the Roof Report Pro platform involves inherent risks, including but not limited to working at heights, climbing ladders, accessing roofs, and exposure to unsafe conditions. Roof Report Pro does not supervise inspections and is not responsible for accidents, injuries, falls, property damage, or death occurring during or after the use of the platform. The inspector assumes all risks associated with performing inspections, including the risk of falling from a roof or ladder.

8. Indemnification

By using the platform, the inspector agrees to release, defend, indemnify, and hold harmless Roof Report Pro, its owners, directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) the inspector's use of the platform; (b) any inspections performed; (c) any reports created, approved, or delivered; (d) any injuries or property damage; (e) third-party reliance on reports; or (f) violation of these Terms.

9. Disclaimer of Warranties

The platform is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or completeness. Roof Report Pro does not warrant that the platform will be uninterrupted, error-free, or secure, or that any defects will be corrected.

10. Intellectual Property

The Roof Report Pro platform, including its software, design, logos, and documentation, is owned by Roof Report Pro and protected by intellectual property laws. Inspectors retain ownership of their original photos and inspection data. By uploading content, inspectors grant Roof Report Pro a non-exclusive license to process, store, and display that content as necessary to provide the service. See our Privacy Policy for information about data retention and anonymized use for AI training. You agree not to use Roof Report Pro's AI-generated analysis, report content, or platform outputs to develop, train, or improve competing AI models, software, or services.

11. Account Termination

Roof Report Pro reserves the right to suspend or terminate any account at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: violation of these Terms, fraudulent activity, abuse of the platform, non-payment, or conduct that may harm Roof Report Pro or other users. Upon termination, the inspector's right to use the platform ceases immediately. If Roof Report Pro terminates your account without cause, you may be entitled to a pro-rated refund for any prepaid and unused portion of your current billing period, at Roof Report Pro's discretion. No refund will be issued for terminations resulting from a violation of these Terms. Provisions of these Terms that by their nature should survive termination shall survive, including indemnification, limitation of liability, and dispute resolution.

12. Prohibited Uses

By using the Roof Report Pro platform, you agree NOT to:

Falsify inspection data or damage findings. The platform may not be used to fabricate, exaggerate, or misrepresent damage, create fraudulent reports, or assist in any form of insurance fraud or misrepresentation to insurers, adjusters, homeowners, or any other party.
Use the platform for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation.
Reverse engineer, decompile, disassemble, or copy the platform's software, algorithms, models, or proprietary methods.
Use automated scripts, bots, scrapers, or crawlers to access, extract, or collect data from the platform without express written permission.
Upload, transmit, or store any content that is illegal, defamatory, harassing, obscene, or that infringes any third-party intellectual property rights.
Circumvent, disable, or interfere with security features, rate limiting, authentication systems, or access controls.
Share account credentials with any other person or allow any other person to access the platform under your account.
Attempt to accessother users' data, accounts, or any systems or networks connected to the platform.

Roof Report Pro reserves the right to immediately suspend or terminate any account found to be engaging in prohibited uses and to report suspected fraudulent activity to appropriate authorities. Suspected insurance fraud may be reported to the relevant state insurance department or law enforcement.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Texas, and the parties hereby consent to personal jurisdiction and venue therein.

14. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the platform shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Texas by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER: You agree that any arbitration or proceeding shall be limited to the dispute between Roof Report Pro and you individually. To the fullest extent permitted by law: (a) no arbitration or proceeding shall be joined with any other; (b) there is no right or authority for any dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

15. Modifications to Terms

Roof Report Pro reserves the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. For significant changes, we may also provide notice via email or in-app notification. Your continued use of the platform after any modification constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the platform.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Roof Report Pro regarding the use of the platform and supersede all prior agreements, representations, and understandings. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

18. Acceptance of Terms

By creating an account, accessing, or using Roof Report Pro, the inspector acknowledges that they have read, understood, and agree to be bound by these Terms. The inspector further acknowledges that they understand the limitations of artificial intelligence, accept full responsibility for reviewing and approving all reports, and agree that approved reports are their sole responsibility.

19. Contact

If you have any questions about these Terms of Service, please contact us at support@roofreportpro.ai.